Shipping and returns

The Products will be delivered to the Customer through a shipping company hired by VALTORIA. Delivery will be deemed complete from the moment the Products are made available to the Customer.

Once VALTORIA has verified that the purchase has been successful, will deliver the Products to the address indicated by the Customer in the purchase procedure, or to one of VALTORIA’s physical stores, within a period of time that will depend on the carrier but, in no case, will exceed thirty (30) days following the order confirmation date. For security reasons, a signature will be required upon delivery.

The Customer has a period of fourteen (14) calendar days from the date of delivery of the products to exercise their right of withdrawal. However, the right of withdrawal does not apply in the cases provided for by Law, for example, among others, in the event of personalized products or products made according to the Customer’s specifications.